Category: The Mind of the Alchemist

The Secret Prescription for Rapid Growth Through the Optimization of Greed

Don’t set big goals. Big goals keep you small.

I know that’s not what you hear from many, but here at the Alchemist Entrepreneur we’ve learned that the herd is usually wrong. And every now and then they run themselves off a cliff.

Also, we’re practical. And big goals don’t work. Even when clothed in charming corpora-babble and called a BHAG – big goals keep you where you are.

For years I followed the classic advice and set big goals. And it was during those same years that I found myself spinning my wheels. And whenever someone shares their really big goal with enthusiasm and faith – I know the wine in their cask has some maturation to go through.

What does help you move fast in the direction you want is a little secret prescription called “Rapid Growth Through the Optimization of Greed.”

Sounds sinister, I know. But that’s because most people assume that greed is evil.

But is it?

The ancient Jewish sages observed that “He who has 100 wants 200.”

That’s brilliant because in one simple statement they’ve described the reality of human nature and also prescribed a process for growth.

They didn’t say “He who has 100 wants 1,000,000.”   That would simply be stating the obvious: People want more.

They also didn’t say “He who has 100 wants 110.” That would have lacked the powerful prescription I’m about to spell out for you.

We humans are wired to want more. To be more. To create more. Wanting more is neither good nor bad. It is what you make of it.

Who doesn’t want to win the lottery? Instant riches. The ability to do what you want. When you want. With people you love and care about.

We imagine that more is always better. But the statistics of lottery winners and those who inherit sudden wealth are pretty grim.

More money is only better when anchored to more maturity.

Why big goals don’t work.

Big goals don’t work because you don’t really believe you can achieve them. And so our Tragic Hero says “I’m going to earn a million dollars this year.”  But it is so far out, that he doesn’t have a clue how to make it happen.

A goal without a simple, clear-cut plan, a process, for its achievement is a mere fantasy.

And “fantasy goals” take a very tangible toll.

Since he doesn’t really know what to do, and lacks the true belief that he can achieve it, he’s afraid to act. This non-action (busyness is not action) erodes his self confidence. Which further increases his fear. So he doesn’t invest in himself and in his ideas. He says “When I get results, then I’ll invest.” But the way of the world is “When you sow, you’ll have something to reap.”

Without the guidance of a mentor and without the requisite tools, nor a clear plan for how to get to the 1,000,000, our Tragic Hero stays stuck.

He starts with 100. And he remains with 100. Such is the fate of “He who has 100 and wants 1,000,000.”

The secret prescription for Rapid Growth Through the Optimization of Greed:

Now let’s look at our Triumphant Hero – the person who has 100. And all he wants is 200.

He honestly knows it’s attainable. He also may not know exactly how. But he knows that if he commits to it fully, eventually, he’ll figure it out.

He’ll seek out and hire mentor. He’ll invest in training. He’ll make sure he has the tools – the ingredients to bake a 200 cake.

Sure, he is afraid. But fear is part of growth. And it’s a different fear. He acts in the face of this fear. He builds a real plan. And every step he implements builds his confidence.

Pretty soon he’s at 200. He’s grown. He’s more mature, too.

And here’s the magic – now he wants 400!

Our Triumphant Hero repeats the process. And before long, he’s at 1,000,000.

And that’s the Secret Prescription for Rapid Growth Through the Optimization of Greed.

Be careful who you share this with. Most won’t understand. They’re looking for something flashy and this sure ain’t flashy.

But if you ‘got’ what I’m sharing, hold it tight and live it. And as you ascend from 200 to 400, and from 1600 to 3600, you’ll attract other Triumphant Heros who are earlier in their journey. And they’ll be grateful for your wisdom.

—-

So, what do you think?  Please share below.

 

THIS is living. Not lounging on a beach or mere luxuries.

Joel, a friend with an office down the hall, just came back from New York. He’s from London, lives in Israel and this was his first time in the Big Apple. He went with his wife and their three year old.

As they emerged from Penn Station onto a crowded Manhattan sidewalk, their little boy’s eyes opened wide with wonder. Those buildings. They’re so TALL!  He’d never seen anything like it.

Even Joel was amazed. “It’s just like in the movies,” he said. “Ambulance sirens. Really tall buildings and lots and lots of people.”

But those of us who grew up there – we’ve lost that sense of wonder, if we ever had it.

And that’s the way life is. What gets you excited at three brings on a yawn at seven. And what’s fascinating at seven is borrrrrring at ten.

We’ve conquered those worlds. Time for new terrain.

It’s also true about fear. What scared you at three doesn’t scare you today.

If you were scared of the dark, one day you found yourself in that dark room and realized that there was nothing to be afraid of. Or maybe you were terrified of your bike. But when you finally got the balancing thing worked out, suddenly you could go far fast. That opened up a world of possibility, didn’t it?

Overcoming fear frees you up to experience new wonders. Which sets you up for new fears to overcome – so you can experience new wonders.

THAT is living: Doing what scares you until it no longer does. And then using that new-found freedom to experience a new wonder.

As an entrepreneur, you have this opportunity more-so than your employed friends and family. They’re bound and restricted by bosses and mindless corporate “this-is-how-we-do-it-here’s.”

Today, a single fear that, more than any other, is keeping you stuck. What it is? Make up your mind to over come it because that’s the only way to experience that new sense of wonder, amazement and thrill that means you’re alive.

You’re as free as you make up your mind to be. Your life will be as rich as the fears you overcome and the wonders you experience.

If you liked this, please share it with your friends on Facebook and Twitter.   And I’d love to hear your opinion in a comment below.

Dov Gordon

 

A little thinking skill that will change your life

You’d think we humans would find this easy. But it’s HARD.

I’m talking about a simple thinking skill: Knowing what you want.

Nearly everyone who grabs one of the five free “Consistent Flow of Customers” strategy sessions I do each month makes the following mistake.

I’ll ask: “If you could have it any way you want it and didn’t have to worry about how to make it happen, how much do you want to be earning a year from now?”

And I’ll get an answer like “$150,000.”

“Why $150,000?”

“Because if I can get up to 30 billable hours per week, then I should be able to reach $150,000.”

Okay. Let’s analyze what’s wrong with this THINKing.  And why it’s keeping him and millions of others stuck.

Also, I’ll teach you a simple thinking skill you’ll start using every day – and your life will never be the same.

What this guy just did was confuse WHAT he wants with HOW he’ll get it.

The question was “If you could have it any way you want it and didn’t have to worry about how to make it happen, how much do you want to be earning a year from now?”

To answer this question, he began by looking at where he is today and extrapolating forward. But that’s what he thinks is POSSIBLE. Not what he WANTS.

Before letting himself dream, he asked “Well, HOW will I get there?”

It’s saying “I don’t know HOW I can get what I really want, so I’m going to settle and aim for something less.” Got it?

So now his target is something he doesn’t really want. But he figures it’s the best he can hope for.

So now he’ll lack the passion. And he won’t be willing to take the risks because who wants to take risks for something you don’t really want?

When passion is out, fear steps in to lead. And our friend the entrepreneur, who has so much to offer to so many people will stay stuck.

Remember I told you that it’s not enough to learn techniques and tactics – and that you need to learn how to THINK?

Well master this WHAT / HOW thinking skill. Practice separating the two.  When you’re talking about WHAT you want, don’t talk about HOW.  And when you’re talking about HOW, make sure you first know exactly WHAT.

This little skill will change your life because it frees to finally focus on what you really, really want. That unleashes your passion. Helps you overcome fear. And keeps you focused on only what matters.  (Which helps you stay out of the grip of the well meaning but dangerous marketing plumbers.)

My advice to you – learn simple, practical THINKing skills.   It will change your life and brings you customers.

What do you think? Let me know below.

 

 

 

Driving Teacher Takes Wrong Turn – Ends Up Circling Roundabout in Perpetuity

Neil, based in the UK, writes in deeply frustrated:

“I am a driving instructor, competing in a business that has had a 20% drop in the birth rate during the nineties and a 25% increase in driving instructors in the last two years. The figures do not add up.  There is a price war going on between the larger driving schools, who in the main use trainee instructors.  How do I compete without pricing myself out of business?

“I get stressed when I think about the school teachers striking over pensions.  As a driving teacher, I have to provide it for myself, even while putting bread on my family’s table.  And in my ‘classroom’ peoples’ lives are at stake.  That never happens in school.

“All I want is a level playing field where driving instructors are given the same level of government respect as the other teaching professions.”

Hi Neil,

Take this as a bit of tough love.

If you’re feeling bitter because the government doesn’t provide a level playing field, you’re on a road that won’t get you where you want to go.  (Forgive my driving analogies.  Couldn’t resist.  ;)

You are right about this:  If you are in a shrinking industry, and you plan to stay there, you need to figure out how to differentiate yourself.  And I assure you there is a way.

Don’t waste another minute fretting about driving teachers not being treated fairly.  Instead commit to learn marketing. Good marketing will bring you more customers than anything the government could ever do.  Learn how to find the opportunities.

Let’s face it: Unless the government permits teens to drive without a license, there will always be a need for people like you.  Even as the field gets more and more crowded.

Your success will have nothing to do with how good a teacher you are. As you pointed out – you’re often competing with trainees.  It will depend on how well you market yourself.

The good news is that the other schools are competing on price.  And in any market where the players compete on price there’s opportunity.

Your job is to study the market. Uncover a  niche where you can provide something different that people will want to pay for.

How do you do find such a niche?

Ask questions like this:

“What are three frustrations students have with the bigger, cheaper schools?”  BUT!!! Don’t answer this yourself.  (A common mistake.)  Go out and TALK to people who have used them and ask. And listen carefully. Very carefully to the answers.

Your wrong turn was this: forgetting that your business is about your customers first. Not about you.  Reverse your mindset and your income will reflect it.  Whatever the government decides.


When you do have those conversations, you want to ask questions to draw out information that your ideal clients may  not even realize they have inside them.

If you want a super simple process doing this, have a look at “How to Systematically and Consistently Attract First-Rate Customers.”

Dov


Tommy, his tricycle and the problem with your niche.

The other day I was reminded of the sad story of little Tommy.

Tommy was riding his tricycle and his Daddy said, “Tommy, don’t go riding your tricycle past the corner!”

And little Tommy said, “OK, Daddy.”

Daddy looked cross, but Tommy figured he could fix that.  He gave Daddy a big, sweet smile.

A bit later, Daddy was yelling at Tommy again. “Tommy, I said don’t go past the corner!”

This time Tommy looked at Daddy and said “OK, Daddy.”  But with no smile.  Something wasn’t quite right, but his two year old brain couldn’t put it into words.

A few minutes later, Tommy looked up in time to see his angry Daddy coming at him.  Daddy lifted little Tommy from his tricycle and said “It told you three times not to go past the corner!”

The spanking hurt.

Little Tommy looked at his Daddy and said, with tears streaming down his face.  “But Daddy, what’s the ‘corner?’”

Yes, the spanking hurt.  But the misunderstanding hurt even more.

And that was Daddy’s fault.
——

Last week I found myself in Daddy’s role.

A reporter asked me what advice I would give a business owner who is struggling and barely making it.  “What can they do to break through and build a real business?”

Well, I thought to myself, a struggling business owner probably can’t tell me who his ideal customer is.  So he’s unfocused and all his hard work isn’t adding up.

So I said “Well, the first thing you need to do is pick a niche and really come to understand what people in that niche want.”

As I was talking, I realized that it sounded like so much blah, blah, blah.

You know why?  Because everyone KNOWS you need a niche.  And like Daddy, Tommy and and the corner, everyone  thinks they know what it means.  Only after receiving the business world’s equivalent of a beating (being ignored) do you discover that they’re missing SOMETHING.

I realized that I needed to make my advice very real, or it would be useless.

The reporter had shared that she was also a freelance book editor.  I stopped and took the conversation in a new direction.

“In your freelance book editing business, who is your target market?”

“Anyone who’s writing a book.”

“Anyone?” I asked. “If someone is publishing with a mainstream publisher, aren’t they usually given an editor?”

“Well, usually.  Yeah.”

“So you’re probably looking mostly at people who are self-publishing or some similar arrangement.”

“Right.”

“And let’s look at those people.  Tell me about them.  What problem do they have that you can solve?” I asked.

“Usually their books are not as well organized as they should be.  And the writing isn’t as clear as it needs to be.  I can fix that,” she said.

“And…?”

“Well, my problem,” she continued “is that most people don’t want to pay for editing.  They think it’s good enough.”

I said, “So for most of them, even though YOU perceive they have a problem, THEY don’t.  Or at least not a problem worth paying to get rid of, right?”

“Right.  So what should I do?”

“Well, let’s peel off a layer.  Why do people want to publish a book?  Many just want to get their story in book form.  But there are some for whom a book is part of something bigger.  Maybe it’s going to be a vehicle for promoting their business, for speaking engagements, for world domination. Who knows what.  Those people are far more likely to appreciate how you can make them look good.”

“Hmm.  I’ve never thought about it that way.”

“Yes.  And now when people ask ‘What do you do?’ you don’t say ‘I’m a freelance book editor.’  You say ‘I help people who are publishing a book as part of a bigger plan to get their message out there.  I edit the book so that it makes them and their ideas look really good and compelling to their audience.”  Or something like that.

“And now that you have that clarity about your niche, you can begin to build a simple marketing and selling system for yourself.

“Ask: Who else knows people looking to self-publish a book as part of a bigger plan?”  Publicists and PR firms are a natural fit.  So you can start targeting them as referral sources.  And now, by focusing on a clear niche, you suddenly have the skeleton of a simple, step-by-step marketing and selling system: Cultivate referral relationships with publicists so they introduce you to their clients who are writing books.”

Daddy looked at Tommy in disbelief. His anger melted away and tears came to his own eyes as he realized what had happened.  He gave Tommy a long, loving hug.

“Tommy, I’m sooooo sorry.  I didn’t realize that you didn’t know what I was talking about.  You see over there where the two roads meet?  That’s the corner.  When you go past the corner, Daddy can’t see you anymore.  Please make sure you don’t ride past the corner.”

Little Tommy looked relieved and smiled through his tears.  Even daddies can’t be perfect.  They can only do their best.

If you’re in a business where you know you’re capable of so much more, you probably don’t have a clear niche.  I hope I’ve helped you see that more clearly.

Leave your thoughts and reactions below.  If you found this helpful, click the Facebook and Twitter buttons to share with your friends.

Kishor Preview: Building Your Business – or Just Being Busy?

How smart entrepreneurs use simple strategies to grow without overwhelm.

Here’s a brief preview of the talk I’ll be giving at the Kishor Conference tomorrow, Monday, June 13th.

 

Right click to download the .mp3

For conference overview and registration, go here.

IMPORTANT:  The Kishor talk will be very different from the post below on “Stop Doing God’s Work” even though I will touch on it.  We’ll be taking a strategic – but simple and practical – view of your  business to find the critical 10% of activities that will give you 90% of the results.

Any questions?  Post them below.

Dov

It may not be nice to say, but they’re idiots.

In The King’s Speech, the stammering Prince Albert, soon to become King George VI, finds himself in the cozy office of speech therapist Lionel Logue. He expects Logue to begin treating him.  Instead, Logue insists on small talk.

Losing patience, the prince takes out a cigarette.

“Please don’t do that,” Lionel says.

“I’m sorry?” replies the prince.

“I believe sucking smoke into your lungs will kill you,” Lionel says.

“My physicians say it relaxes the throat,” says the prince.

“They’re idiots.”

The prince is taken aback.  “They’ve all been knighted!” he says.

“Makes it official then,” says Lionel.

I love this little repartee. Just because someone is well known, highly regarded and has many who agree with him, doesn’t mean he’s worth listening to.

Is there wisdom in crowds?  No.  If everyone is doing it, that’s reason enough to question it.

If you’re a regular at The Alchemist Entrepreneur(TM), I’m going to make a guess about you.  Tell me if I’m right.

You have a deep inner belief that you are on this earth for a reason.  That you have an important contribution to make.  That you are capable of much more than your record reveals.

You also look around at what others have achieved.  What others say.  What others do.  Sometimes you wonder. It doesn’t seem to make sense.  Something seems to be missing.  And yet, look where they are.  They must be smarter, more charismatic, more talented…  They’re certainly richer and more famous.  They must know something you don’t…

And you wonder to yourself, “Will I ever know, have and be what they know, have and are?”

Goodness, I hope not!  They’re idiots!  They’re loud today, and they’ll be gone tomorrow.

Shut out the experts.  Quiet your mind. Allow your own native common sense to shine through the smoke and mirrors.

There were many speech therapists in London.  But there was only one Lionel Logue.  At first the prince assumed Lionel would be like the others he had already seen and dismissed.  Eventually he realized that Lionel’s difference was also his genius.

You, too, my friend have your own genius. Don’t stifle it by trying to be like the others out there. The world doesn’t need more of them.  They need more of you.

Dov Gordon

Your comments and stories are welcome below.

How to Be Noticed, Be Valued and Be Hired by the Clients You Want Most

Originally published in a magazine for the technical and marcom writers industry.

To build a thriving, in-demand business, it’s not enough to be really good at what you do.  Yes, that’s important, but you’re not going to be hired for your technical prowess.

Now, I know the clients SAY they’re looking for someone with at least 23 years experience, two doctorates and mother-tongue level Latin.  And when you meet with them, it’s what they ask you about.  But the truth is your ideal clients want something more important. They just don’t know how to talk about it.

If you help them talk about what they REALLY want, you distinguish yourself.  You become the one they want.   But if you let them lead and mostly answer their questions, you’re just another writer.

Let me illustrate.

A client of mine was looking for a new personal assistant and asked if he should include “strong telephone skills” in the help-wanted advertisement.

“No.” I said.

“Why not? The phone is a very important part of the job,” he said.

“Because you don’t want someone with strong telephone skills,” I said. “What you want is someone who will make your customers and prospects feel valued and cared for whether they call on the phone or walk into the office.”

“Yeah,” he said.  “You’re right!”

It’s not about the telephone skills.  It’s really about the result he wants: to make all his customers and prospects feel valued and cared for.

So why did he talk about telephone skills? Because we humans tend to latch on to a vehicle and forget our destination.

Your prospects are the same. In ads and interviews they’ll ask you about the vehicle. “How many years experience do you have?  Is English your mother-tongue? Can you tie your shoe with one hand?”

And most freelancers answer these questions and even try to prove how good they are.  And when that’s your approach, you sound like everyone else.

To build a thriving freelance business, you need to take control of the conversation. You need to peel off layers until your prospect is talking about what he or she really wants.

How do you do that?

Ask questions like this:

“Mr. Ideal Client, you mention you’re looking for a marcom writer with at least three years experience.  Why is that important to you?”

Ninety eight percent of your competitors will NOT ask that question. They incorrectly think it’s a stupid question with an obvious answer.  Umm, wrong.

What you’re doing is peeling a layer. Asking “Why?” is asking about true motivations; about the results he really wants.  You move the conversation from focusing on the vehicle to focusing on the destination.

Let’s listen to where such a question takes your conversation:

“Well, the truth is, it’s not about the years of experience.  We just assume that someone with more experience will do a better job,” Ideal Client says.  “We could have said two years or five, but I feel that three is a good length.  After three years, you should have enough experience.  But it’s not so long that we’re eliminating many good candidates.”

“Yes, that makes sense,” you say.  “So if I understand you correctly, what you’re really looking for is someone who will do a great job, regardless of how long they’ve been doing it.  So when you hire a writer, how do you know if he’s doing a great job?”

“Well,” Ideal Client replies.  “For one thing, I won’t need to manage them all the time.  I won’t need to chase after them to make sure they’re going to make the deadline.  I won’t need to explain simple things repeatedly.  And when our customers read their work, it has the impact we want.  If it’s technical, they tell us how refreshing it is to read a clear manual.  And if it’s marketing, they buy or take the next step in the selling process.”

“So correct me if I’m wrong, Ideal,” you say.  “What I’m hearing is that one of the most important factors in choosing a freelancer is knowing that you’re choosing someone who will free you up from extra management, not add to your management burden.  Is that right?”

“Yes,” he says, beginning to relax at how well you understand him.  Very few people ever really listen to him.  Usually they’re trying to sell him something.  To convince him. But you, you’re different. You actually care enough to uncover what HE really wants.

“And you also want to know that their writing will make the right impression.”

“Yes.”

Congratulations.  You’ve successfully moved the conversation away from the irrelevant means to focus on the very important ends.

Think about it: Everyone else’s conversation was all about years of experience, technical skill, and so on.  You are the only one who actually dug in and talked about what Ideal Client really, really cares about.

Can you see how you’ve distinguished yourself almost to the point where you’ll have no competition?

Dov Gordon helps business owners attract more quality customers in less time. You can download a free recording of his popular seminar “How to Build A Step-by-Step Selling System that Brings You All the Customers You Want” by subscribing at http://DovGordon.net.

The Sad Mediocre: Good people, without a clue.

You aspire to excellence.  And you know you have it in you.  But some days you wonder…  So let’s clarify why many good people never break free of mediocrity.

They follow “recipe” advice without understanding why it works.

We all need the occasional expert opinion.  But how can you tell if the advice you’re getting is based on true wisdom or regurgitated platitudes?

One day I decided to create an audio preview for a public seminar I was doing.  If the group’s members could hear me for a few minutes, I reasoned, it would make them more likely to attend.

Of course, it could also turn them off, so I sent the podcast to an acquaintance and asked for his opinion.

“Like everything you do,” he said, “it’s too long.  People won’t listen to it.”

Well, yeah, I have a tendency to go on a bit.  But length is only one factor in determining whether someone will listen.  And this podcast was less than six minutes long.  If people find it stimulating, provocative, relevant or entertaining, they’ll listen for an hour.

“How long should it be?” I asked, trying to gauge where his advice was coming from.

“Sixty seconds or less.”  He went on to recommended I read someone’s ebook about selling online.

Well, I concluded he was parroting back a “recipe” he had heard somewhere without really understanding what he had heard.

“An online video shouldn’t be longer than three minutes,” one expert will say.  “Make your sales letter short,” says another.  “No one reads the long ones.”   And a social media “expert” with tens of thousands of followers tweaches (tweet + preach) this: “Spend a 1/3 of allocated blogging time commenting on other blogs & you’ll see engagement on your blog skyrocket.”

Advice like this is one reason why comments on so many blogs are mindless and fawning agreement.

Think about it this way:  The amateur cook and the master chef can both follow the same recipe.  But the master chef will produce a far tastier dish.

What’s the difference?

The amateur follows a recipe.  But the master understands the properties of each ingredient and how they interact with each other.  He understands what kind of pot or pan is best for what.  He understands how to substitute.  And so his results are superior.

There are thousands upon thousands of people out there telling us what we need to do to get rich, be successful, and so on.  Often they boil it down to a recipe.  Do this, that and the other thing and you’ll be successful.

Many of our naïve and fearful comrades, eager for a quick salve, gobble this stuff up as if it were something magical.

To say that a podcast shouldn’t be longer than 60 seconds is missing the point.  Length is only one factor and a relatively insignificant one.  People listen to podcasts that are thirty minutes long, watch movies for two hours and audio books that can be thirty hours long.

It’s not the length.  To know if something is likely to interest people, you need to understand the underlying properties.  Does this podcast have the ingredients that will catch someone’s attention and draw then through the end?

If it’s relevant or entertaining they’ll listen to the whole thing.  If it’s a good story they’ll read all 963 pages.

As you build your business, be very wary of people offering blanket recipe-style advice.  Ask lot of questions to determine if you’re hearing from an amateur cook or a master chef.

Don’t assume they know something you don’t.  The opposite is probably true:  You probably understand something about which they don’t have a clue.

—–

If you liked this post, you’re friends will like it too.  Please share it on Facebook and Twitter.

And then share your personal reactions below.

Dov

How trying to convince a customer makes stress, not sales.

Nick writes in with the following sale-asphyxiating problem:

“As soon as a potential customer expresses an interest, I feel under enormous pressure and probably come over too much like I’m desperate to close at any cost rather than negotiate a reasonable/beneficial deal from a position of power.

“How can I be confident and relaxed?”

Nick, this is a mind game.  We must lean on the three principles of The Alchemist Entrepreneur™:  Reality, Impact and Leverage.  And on the AE’s foundation for everything: Mental Toughness.

We’ve all been there.  A promising new prospect is very interested. You begin to imagine how life will be like after you’ve made the sale.  The extra cash will sure go a long way. The sale is proof to you and those who doubt you that you’re going to succeed.  And now you can afford that vacation.  Maybe your long suffering wife will respect you a bit more, after all.

Then your prospect seems to pull back a bit and one of two things happen:

  1. - Nothing at all.  And you can’t figure out why.
  2. - You end up compromising on things that were important to you and the deal doesn’t give you what you hoped.

Why does this happen?

Here are three common reasons, along with strategies for avoiding each.

  1. 1. You strap yourself to the Endowment Effect.

We humans are a bit strange. We’ll work harder and spend more money to keep from losing something we have than to get it in the first place.  The idea of losing something scares us.  And when worried or scared, we don’t think clearly.

When you believe you closed the sale before the money is actually in your account, this sale becomes something you own – and are now afraid to lose.  And so you act a little crazy to keep it.

Whenever you are in a selling situation, remember Reality at all times:  This sale is not closed until the money is in your account.  No celebrating until then.

  1. 2. You actually think you can convince the customer.

As long as you think that selling is about convincing someone to buy, you’re going to be stressed.  And just like you can’t make a good decision in a bad mood, you can’t make a good sale while feeling bad about yourself.

The fastest way to feel lousy is to reflect on all your shortcomings and everything you want and don’t have.

The fastest way to feel good about yourself is to reflect on how you can help others. There are some things you have so much of that you can afford to give it away.  Or to sell it at a great price to those who can really benefit.

So yes, selling is about having a positive Impact on someone through your product and service, far in excess of the money they pay you.

When you really, really get this, your sales conversations are focused on developing a deep understanding of the person you’re talking to.  Before anything else, you genuinely want to know: Is this person a good fit?  Only when it’s clear to both feel the fit is right, do you talk about your products and services.

If you ever find yourself trying to convince someone, immediately step back and recalibrate.  Focus instead on having a genuine Impact and the sale will happen on its own.

  1. 3. You tell yourself you need this deal.

Hokey.  You don’t need this deal.  There’s always another bus.

When you negotiate thinking you need this deal, you end up giving away what you really need and accepting instead what you could do without.  You made the sale, but then you’re miserable.  It’s winning the battle, but losing the war.

Before you negotiate any deal with any customer, write down what you MUST get from the deal as well as what you would WANT to get from it.

If the customer wants terms that violate your MUSTS, then walk away.  This is not someone you are meant to have an Impact on.

Be flexible on WANTS, but firm with your MUSTS.

This is Leverage. Focus on doing the small number of things that give you big results.  When you are crystal clear as to what you want from a deal, you can quickly walk away from the wrong prospect because it’s clearly not a match.  No point in pretending otherwise.  (Reality once again.)

Finally, Mental Toughness, as I see it, is forcing your mind to think in line with Reality, Impact and Leverage.  There’s no end to the forces trying to get you to delude yourself.

So become mentally tough. It’s a matter of practice.  It’s that simple and that difficult.

Well then, what do you think?  Share your comments below.

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– “Nick” got his question answered by making it a part of his answer to this short three question survey.  What’s your burning question about creating your own consistent, predictable flow of customers?  Click and answer.  It’s anonymous.